Ajman Free Zone (AFZ)
Leveraging Salesforce for Global Success
Aphidas Case Study

Aphidas, a leading Salesforce partner based in Dubai, collaborated with Ajman Free Zone (AFZ) to implement Salesforce solutions, revolutionizing the way AFZ manages its operations and engages with its diverse portfolio of over 9,000 companies spanning 165 countries.

 Operational Customization Limitations:

The existing operational setup faces constraints in tailoring processes to meet the unique needs of businesses within Ajman Free Zone, limiting flexibility and efficiency

 Integration Hurdles with Local Systems:

Seamless integration with local government databases and third-party systems proves challenging, hindering efficient data exchange and collaboration.

 Regulatory Compliance Management:
Ensuring compliance with local and international regulations becomes intricate, impacting the alignment of the CRM system with evolving regulatory requirements

 Cybersecurity Vulnerabilities:
Advanced cybersecurity measures are lacking, exposing the operational setup to potential vulnerabilities and jeopardizing the security of sensitive business and customer information.

 Scalability Limitations:

Ensuring the operational system’s scalability to accommodate the growth of businesses within the free zone poses significant challenges, potentially hindering expansion efforts.

 Maintenance and Upgrade Challenges:
The absence of a structured system complicates the process of keeping the operational platform up-to-date with the latest features and security patches, leading to potential disruptions.

 Mobile Accessibility Issues:
Providing seamless and functional access to operational systems via mobile devices proves challenging, hindering the flexibility required in modern business environments.

 User Permission Management Complexity:
Managing user permissions and access control within the operational platform to align with diverse roles and responsibilities becomes intricate and time-consuming.

 

Aphidas leveraged Salesforce to address AFZ’s challenges and unlock new possibilities for growth:

 Implementation of a Comprehensive Operational Platform:

Address the challenge of operational customization limitations by introducing a robust operational platform designed to accommodate the unique needs of businesses within the free zone.

 Strategic Data Migration with Experts:

Collaborate with data migration experts to navigate the complexity of transferring data from existing systems, ensuring a smooth and accurate transition to the new operational platform.

 Regulatory Compliance Management:
Ensuring compliance with local and international regulations becomes intricate, impacting the alignment of the CRM system with evolving regulatory requirements

 Cybersecurity Vulnerabilities:
Advanced cybersecurity measures are lacking, exposing the operational setup to potential vulnerabilities and jeopardizing the security of sensitive business and customer information.

 Structured User Adoption and Training Programs:

Mitigate user adoption challenges by developing and implementing comprehensive training programs that empower users to navigate and leverage the new operational platform effectively.

 Exploration of Integration Solutions:
Overcome integration hurdles by exploring and implementing tailored solutions that enable seamless connections with local government databases and third-party systems for efficient data exchange.

 Development of Regulatory Compliance Framework:
Address regulatory compliance challenges by developing a robust framework within the new operational platform, ensuring continuous alignment with local and international regulations.

 Investment in Cybersecurity Measures:

Strengthen cybersecurity by investing in advanced measures to protect sensitive business and customer data within the new operational platform.

 Strategic Scalability Planning:

Mitigate scalability limitations by strategically planning for growth, ensuring the operational platform evolves seamlessly to accommodate the expanding businesses within the free zone.

 Structured Maintenance and Upgrade Procedures:

Establish structured procedures for regular maintenance and upgrades, ensuring the operational platform stays current with the latest features and security standards while minimizing disruptions.

 Implementation of Mobile-Friendly Solutions:

Address mobile accessibility challenges by implementing a platform that is inherently mobile-friendly, providing users with seamless access across various devices.

 

 Effective User Access Control Strategies:

Overcome user permission management complexities by developing and implementing effective strategies within the new operational platform, ensuring streamlined access control aligned with diverse roles and responsibilities

Leading Salesforce Partner in Dubai, UAE since 2010:

CBS leveraged Salesforce to